What payment methods do you accept? → Credit/Debit Card, Apple Pay, Google Pay, PayPal, Affirm (Buy Now, Pay Later).
Can I pay in installments? → Yes. You can choose Affirm during checkout for flexible payment plans.
Will I be charged sales tax? → Sales tax is automatically calculated based on your shipping address (California orders include applicable state and district tax).
Can I modify or cancel my order after placing it? → Orders can be modified or canceled before shipment. Once shipped, please refer to our Return Policy.
I placed an order but didn’t receive confirmation — what should I do? → Please check your spam folder or contact us at contact@omiastro.com.
Do you ship internationally? → Yes, we ship worldwide. International shipping cost varies based on the destination. Custom duty and VAT (if any) excluded in the labeled prices.
How long will my order take to arrive? → Orders are typically processed within 1–2 business days. Delivery time depends on your location and carrier (typically 3–7 days within the U.S., 2-3 weeks for international).
How can I track my shipment? → Once your order ships, you will receive a tracking number via email.
What should I do if my package arrives damaged? → Please contact us immediately with photos of the package and product; we’ll assist with replacement or insurance claim.
What is your return policy? → You may return most unused items within 14 days of delivery. Please see our Return Policy for details.
Who covers the return shipping cost? → If the return is due to product defect or our error, we cover the cost. Otherwise, return shipping is the customer’s responsibility.
Are used or open-box items eligible for return? → Used and open-box items are final sale unless defective on arrival.
Do your products include manufacturer warranty? → Yes. Most products come with the manufacturer’s standard warranty. OMI Astro also assists with warranty claims within the first year.
What are the membership tiers? → Bronze, Silver, and Gold members receive increasing discounts, reward multipliers, and early access to special sales.
How do I join the membership program? → Bronze Membership is by default for all new registered members. For Gold and Silver membership, simply purchase the membership card on our Membership page. Benefits apply immediately after activation.
How do reward points work? → You earn points on each qualifying purchase. The higher your membership tier, the more points you earn. Points can be redeemed for discounts at checkout.
Do points or memberships expire? → Points expire 12 months after issuance. You can choose to purchase the membership for one year, or subscribe the membership. The subscription renews annually unless canceled.
Are all products brand new? → Yes, unless explicitly marked as “Used”, "Returned" or “Open Box.”
Do you test products before shipping? → All high-end instruments are inspected for packaging, optical, and mechanical integrity before dispatch. However, we do not perform functional testing on every product. If you experience any functional issues, please contact the manufacturer directly for assistance under their warranty, and we can assist you to do so.
Can I request specific serial numbers or versions? → You may include a request in your order note; we’ll accommodate if available.
How can I get product support or advice? → You can reach our technical support team via contact@omiastro.com.
How do I create an account? → Click “Log In” or “Sign Up” on the top-right corner and follow the instructions.
I forgot my password. What should I do? → Use the “Forgot Password” link on the login page to reset it.
How can I contact customer service? → We prefer contact us via email: contact@omiastro.com Business hours: Monday–Friday, 10 AM – 6 PM (Pacific Time).
Do you offer educational or institutional discounts? → Yes, please contact us for academic or bulk purchase quotes.
Are prices in USD? → All prices on this site are displayed in U.S. Dollars.
Does joining the membership guarantee product availability? → Membership provides early access and special pricing, but not product reservation unless specified.