1. You must contact us first to discuss the return reason, and ship the return back within 30 days of the date you receive your order. No exceptions. After 30 days, the manufacturer's standard warranty terms will apply.
2. Return in new condition
All returned items must be in absolutely new (mint), resaleable condition. Returned items should not show any evidence of use or wear, dirt, or blemishes of any kind. Items must be returned in their original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware, and any software provided. We reserve the right to refuse any return if the returned item is damaged, missing parts, or shows excessive signs of use. In such cases, the item will be returned to you and you will be responsible for all return shipping expenses.
3. If you return an item that is not defective/incorrect:
- You must ship the item back within 30 days from when you received it
- You will be responsible for all return shipping costs
- We will deduct the shipping and handling cost we incurred in shipping the item to you in the first place
- We will deduct credit card or PayPal fees (3%) for refunds that are not refunded to us. If you opt for store credit instead, we will waive this 3% deduction
Service Provider Information:
Company Name: OMI OPTICS USA LLC
Registered Address: 3400 Cottage Way Ste G2, Sacramento, CA 95825, USA
Email Address: contact@omiastro.com
Entity ID: 202357011193
Last updated: October 2025
Welcome to OMI Astro Store (“we,” “our,” or “us”).
These Terms of Use (“Terms”) govern your access to and use of our website, products, membership programs, and related services (collectively, the “Services”).
By accessing or purchasing through store.omiastro.com, you agree to these Terms and our Privacy Policy.
1. Eligibility
You must be at least 18 years old or have the consent of a parent or guardian to use our Services and make purchases. By creating an account, you represent that all registration information is accurate and complete.
2. Products and Orders
All products and prices displayed on this website are subject to availability and change without notice.
We make reasonable efforts to display accurate product information; however, typographical, technical, or pricing errors may occur.
We reserve the right to cancel or refuse any order placed with incorrect pricing or product data.
3. Membership Program
3.1 Overview
OMI Astro offers paid membership tiers (e.g., Silver, Gold) that provide exclusive discounts, priority access to promotions, and enhanced reward multipliers.
Each membership is valid for the period specified at the time of purchase (usually one year) and renews automatically unless canceled.
3.2 Membership Fees
Membership fees are non-refundable once payment has been processed, except where required by applicable law.
Renewal fees may change; any change will be communicated prior to renewal.
3.3 Benefits
Membership benefits, including discounts and reward multipliers, apply only to qualifying products and may not be combined with other promotions unless explicitly stated.
OMI Astro reserves the right to modify, suspend, or terminate membership benefits at any time with reasonable notice.
4. Reward Points (Credits)
4.1 Earning Points
Registered members earn reward credits (“Points”) on qualifying purchases.
Points are typically calculated based on the net purchase amount after discounts, taxes, and shipping fees.
Paid members may receive higher earning rates based on tier level.
4.2 Redeeming Points
Points can be redeemed for order discounts at checkout, according to the current redemption rate stated on the website.
Points have no cash value and cannot be exchanged for money or transferred between users.
4.3 Expiration and Adjustment
Points expire 12 months after the date of issue unless otherwise specified.
If an order is canceled or refunded, OMI Astro reserves the right to deduct or cancel any associated Points.
5. Payment and Billing
Payments are processed securely through third-party providers (e.g., Wix Payments, PayPal, Apple Pay).
You agree to provide valid and accurate payment information and authorize OMI Astro to charge your selected payment method for any purchases, subscriptions, or renewals.
6. Returns and Refunds
Return and refund policies are detailed separately on our Return Policy page.
In general, items must be returned in original condition with all packaging and accessories.
Custom or special-order items may not be eligible for return.
7. Intellectual Property
All website content, including text, images, product descriptions, designs, and logos, is owned or licensed by OMI Astro and protected under applicable copyright and trademark laws.
You may not reproduce, distribute, or modify any materials without written consent.
8. Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials.
You agree to notify us immediately of any unauthorized use of your account.
OMI Astro is not liable for losses resulting from unauthorized account access.
9. Limitation of Liability
To the fullest extent permitted by law, OMI Astro shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services or purchase of products.
Our total liability for any claim related to the Services will not exceed the total amount paid by you in the past 12 months.
10. Changes to Terms
We may update these Terms periodically. Any material changes will be posted on this page with an updated revision date. Continued use of the website after such changes constitutes your acceptance.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
12. Contact
If you have any questions about these Terms or your account, please contact us at: contact@omiastro.com
Membership Discounts and Reward Credits Disclosure
All discounts, cashback, and credit rewards are promotional benefits offered at our sole discretion and may change or end at any time.
Abuse of the membership or reward system (e.g., fraud, manipulation, or resale for profit) may result in suspension or termination of your account without refund.
Effective Date: 10/10/2023
This Privacy Policy applies to the online retail and membership services provided through store.omiastro.com, operated by OMI OPTICS USA LLC (“we,” “us,” “our”).
We are committed to protecting your privacy and ensuring the security of your personal information.
1. Information We Collect
1.1 Personal Identification Information: We may collect your first name, last name, email address, telephone number, and credit card information when you register for an account, use our services, purchase products, or interact with customer service.
1.2 Transaction Information: We record your purchase and transaction history but do not retain credit card details, as this information is processed and stored by the third-party payment platform Wix.
1.3 Observation Data and Log Information: We collect and temporarily store details of your observation requests, observation data, and technical support records, along with log information generated during the use of our services. Observation data is deleted from local storage after syncing to the cloud, where it is retained for 30 days, providing you with ample time to download the data and benefit from our short-term cloud backup service.
1.4 Membership and Reward Information: When you participate in our membership or rewards program, we collect and store data related to your membership tier, accumulated points, and redemption history to maintain your account balance and benefits.
1.5 Cookies and Analytics: We use cookies and analytical tools (such as Google Analytics or Wix Analytics) to understand browsing behavior, improve user experience, and personalize promotional content.
2. How We Use Your Information
2.1 To Provide Services: We use your information to process your orders, provide rental services and sell image data, and offer customer support.
2.2 To Improve Services: We utilize the collected information to understand how our services are used and make improvements.
2.3 Communication: We may use your personal information to communicate with you, including service updates, marketing information, and notifications related to service offerings.
2.4 Membership Management: To manage membership subscriptions, calculate reward credits, and apply discounts or cashback in accordance with your membership tier.
3. Sharing and Disclosure of Information
3.1 Third-Party Service Providers: We share necessary information with credit card processing companies, customer service providers, and other third parties who assist us in providing services.
3.2 Legal Requirements: We may disclose your information if required by law or to comply with legal processes, resolve disputes, or enforce our Terms of Use and other agreements.
3.3 No Sale of Personal Data: We do not sell, rent, or trade your personal information to third parties.
3.4 Data Transfers: As our services are hosted on Wix.com and related infrastructure, your information may be transferred and processed in countries other than your own. We take reasonable steps to ensure appropriate data protection safeguards are in place.
4. Security of Your Information
4.1 We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We comply with PCI-DSS standards through our payment processors (e.g., Wix Payments, PayPal, and Affirm) to protect payment information.
4.2 Despite these measures, the security of information transmitted over the internet cannot be guaranteed to be 100% secure, so we cannot warrant the absolute security of information transmitted to us online.
5. Data Retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Account and transaction information may be stored for up to seven years to meet tax and regulatory requirements.
6. Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, or to opt out of certain marketing communications. You can make such requests by contacting us using the information below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting a notice on our website and updating the "Effective Date" at the top of this policy.
8. Contacting Us
If you have any questions or concerns about this Privacy Policy, please contact us:
OMI OPTICS USA LLC
Phone: +1 (669) 388-1965
Email: contact@omiastro.com
By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.